IT Specialist / Developer

ÇAĞRI AÇIKGÖZ

Enterprise IT operations, end-user support, infrastructure troubleshooting and practical software development experience in one frame. This page keeps the mystical Protocol aesthetic, but under the glow and cosmic nonsense it is a serious portfolio for a real human being who has worked across L2 support, field operations, system administration and web-based projects.

L2 Support Windows & RDP Active Directory DNS / DHCP / VPN VMware & Backup Laravel / PHP / MySQL
View Projects Email Call
Protocol 01

Professional Experience

A concise record of support, operations, access management, infrastructure handling and field work. Humans love making complex systems and then calling someone when they break. That someone has usually been Çağrı.

04.2025 - Present
İstanbul, Ümraniye

System Support Specialist

D724 Bilişim Hizmetleri Tic. A.Ş.
  • Providing outsourced IT support to enterprise and global clients
  • Managing Level 2 user requests, troubleshooting and problem analysis
  • Resolving hardware, software and access issues for end users
  • Handling RDP, Active Directory, user and group administration
  • Working with Windows installations, basic VMware configs and application deployment
  • Supporting switch operations, DNS, DHCP and VPN configurations
  • Using Veeam Backup & Replication and Acronis True Image
  • Tracking IT assets, device assignments and hardware lifecycle processes
10.2024 - 02.2025
İzmir, Halkapınar

IT Field Specialist

KCS Bilişim Bilgisayar Dan. Hiz. Ltd. Şti.
  • Providing field support to corporate customers
  • Installing and configuring Cisco switch, router, access point and servers
  • Delivering remote support with TeamViewer, AnyDesk, RDP and WSUS
  • Managing DNS and DHCP configurations
  • Supporting Google Classroom and Microsoft Teams environments
  • Giving user-facing technical support and training
08.2023 - 07.2024
Frankfurt / İzmir

IT Specialist

Getucon GmbH
  • Providing remote IT support for corporate clients in Germany
  • Managing support requests through Jira Service Management
  • Using TeamViewer, AnyDesk, RDP and Windows Event Viewer for troubleshooting
  • Handling operating system and software installations
  • Managing Sophos VPN configurations
  • Running security and maintenance operations with Kaspersky and CCleaner
  • Supporting backup and recovery with Acronis and Veeam
  • Working with Linux, Ubuntu, Apache Server and console operations
11.2019 - 02.2020
Bartın

Intern

Bartın University
  • Providing periodic IT support to administrative staff in the Faculty of Education
  • Resolving hardware and software issues in day-to-day operations
Protocol 02

Skills Matrix

Practical stacks, support tools and infrastructure competencies gathered from actual work instead of motivational wallpaper. Much rarer species, annoyingly.

IT Operations

End-user support, L2 request handling, hardware and software troubleshooting, asset tracking, device lifecycle support and user-focused technical operations.

L2 Support Troubleshooting Asset Management MDM

Infrastructure

Active Directory, RDP, DNS, DHCP, VPN, Windows installation, basic VMware operations, Cisco network devices, backup and recovery workflows.

AD RDP DNS/DHCP VPN VMware Cisco

Development

Laravel, PHP, MySQL, C#, shell scripting and desktop automation logic. Enough to build useful systems instead of only talking about them on LinkedIn.

Laravel PHP MySQL C# Shell
Protocol 03

Projects & Builds

Web apps, repair automations and practical tools. Not decorative toy projects, but systems aimed at solving operational problems, tracking workflows and reducing friction.

2024 Laravel / PHP / MySQL

CRM System

A web-based CRM built with Cursor, Laravel, PHP and MySQL for managing customer records, requests and operational processes.

GitHub Repo
2024 Laravel / MySQL

Hotel Reservation System

A web application for online hotel reservation management, including room selection, reservation records and customer information handling.

GitHub Repo
2022 C# / Shell Logic

Automatic RDP Connection Tool

A quick connection utility that enables automated RDP login flows without manually re-entering credentials and IP details.

2021 Delphi-Pascal / SQL

Computer Repair Automation Program

A desktop tracking system for faulty computer logs, status records and issue reporting workflows.

GitHub Repo
2020 C# / SQL

Phone Repair Automation Program

A desktop automation system for phone repair intake, status tracking, problem logging and reporting.

GitHub Repo
Protocol 04

Education & Credentials

Formal education, language level and certification record. The calm bureaucratic layer beneath all the glowing cosmic theatre.

Management Information Systems

Bachelor's Degree, Bartın University
2019 - 2023

English

B2 Level
American Culture Language Schools English Certificate, 2019

Certification

Dell Client Foundations 2025
Qualification ID: ESCLID06605

Final Gate

Contact Interface

If you are looking for someone who can handle users, systems, operations and practical software work without collapsing into motivational slogans, this is the right terminal.

Best Fit

IT Support Specialist, System Support Specialist, Field IT Specialist, Junior Systems Administrator, Operations-focused infrastructure roles and practical full stack or automation support projects.

Start Contact Back to Top